Term and Conditions

Welcome to Yougarden Online Store! These Terms and Conditions govern your use of our website and services. By accessing our website and making purchases, you agree to be bound by these terms. We’ve written these terms in clear language to ensure you understand your rights and responsibilities as a valued customer.

1. Website Use and Account Registration

1.1 Access and Eligibility

Our website is available to individuals who are at least 18 years old and have the legal capacity to enter into binding contracts. By using our site, you represent that you meet these requirements.

1.2 Account Creation

To enhance your shopping experience, you may create an account with us. When registering, you agree to:

• Provide accurate and complete information
• Maintain and update your account details as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account use

1.3 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our system
• Interfere with the proper functioning of our website
• Submit false or misleading information

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate descriptions and images of our gardening products. However, please note that:

• Colours may vary slightly due to monitor settings
• Plants are living organisms and may show natural variations
• Seasonal availability may affect certain products

2.2 Product Categories

Our product range includes:

• Living Plants: Decorative Shrubs, Flowering Shrubs, Fruit Bushes, Fruit Trees, Other Fruits
• Gardening Equipment: Garden Tools, Growing Essentials, Planting Essentials
• Outdoor Living: Garden Furniture, Garden Wildlife products
• Gardening Essentials: Various supplies to support your gardening journey

2.3 Special Considerations for Living Plants

As living organisms, plants require special care and handling:

• Plants may experience stress during transit
• Proper planting and care upon arrival is essential
• Local growing conditions may affect plant health and growth
• Our gardening experts are available to provide care advice

3. Orders and Payments

3.1 Order Process

Placing an order involves the following steps:

• Select products and add to cart
• Review your order and proceed to checkout
• Provide accurate shipping and billing information
• Select preferred shipping method
• Complete payment
• Receive order confirmation

3.2 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to:

• Decline orders for any reason
• Limit quantities purchased
• Cancel orders if pricing errors are discovered

3.3 Pricing and Payment

All prices are in British Pounds (£) and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely at checkout. Your card will be charged when your order is placed.

3.4 Shipping Information

We carefully prepare each order with the attention your gardening supplies deserve:

• Order Processing: 1-2 business days
• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders £50+ via EMS (15-25 business days after dispatch)

Delivery times may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian regions and remote areas.

4. Returns and Refunds

4.1 Returns Policy

We want you to be completely satisfied with your gardening purchases. Our returns policy includes:

• Return Window: 15 days from receipt of delivery
• Condition: Items must be in original condition and packaging with all tags attached
• Process: Contact our gardening experts to initiate returns

4.2 Non-Returnable Items

To ensure the health and quality of living plants and perishable items, we cannot accept returns on:

• Flowering Shrubs & Decorative Shrubs
• Fruit Trees & Fruit Bushes
• Other Fruits & Garden Wildlife products
• Opened or used gardening tools and equipment
• Personalized or custom-made garden furniture

4.3 Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items:

• Contact us within 48 hours of delivery
• Provide photos of the damaged items and packaging
• We’ll arrange replacement or return at our expense

4.4 Refund Processing

Once your return is processed:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Original shipping fees are non-refundable unless the return is due to our error

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Yougarden or our content suppliers and protected by international copyright laws.

You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or logos without prior written consent
• Use any automated systems to extract data from our website

6. Limitation of Liability

6.1 General Limitation

To the fullest extent permitted by law, Yougarden shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or use
• Damages related to the use or inability to use our products or website

6.2 Product-Specific Considerations

As a gardening company, we note that:

• Plant growth and health depend on local conditions and care
• We cannot guarantee specific growth results
• Gardening tools require proper use and maintenance
• Outdoor furniture may be affected by weather conditions

6.3 Maximum Liability

Our total liability to you for any claim shall not exceed the purchase price of the products in question.

7. User Responsibilities

7.1 Accurate Information

You are responsible for providing accurate and complete information when:

• Creating an account
• Placing orders
• Requesting returns or exchanges
• Contacting customer service

7.2 Product Care

For optimal results with our gardening products:

• Follow planting and care instructions provided
• Consider local climate and soil conditions
• Seek advice from our experts if unsure about care requirements
• Use gardening tools safely and as intended

7.3 Compliance with Laws

You agree to comply with all applicable laws and regulations regarding:

• Plant import restrictions in your area
• Use of gardening tools and equipment
• Environmental regulations

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will notify registered users of significant changes via email.

Your continued use of our website after changes constitutes acceptance of the modified terms.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first with any concerns at [email protected], as we are committed to resolving issues amicably.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Address: Yougarden, 91 Lisle Ln, Ely, GB CH1Y 7BZ, United Kingdom