Welcome to our gardening community! Here are answers to some common questions about shopping with Yougarden.

🌿 Product Questions

What types of plants do you offer?
We specialise in a wide variety of gardening products including flowering shrubs, decorative shrubs, fruit trees, fruit bushes, garden wildlife products, and other fruits. Whether you’re creating an ornamental garden or growing your own food, we have something for every gardener.
Do your plants come with planting instructions?
Yes! All our plants are carefully selected and come with guidance for successful planting and care. Our team of gardening enthusiasts ensures you have the information needed to help your plants thrive.
What if my plants arrive damaged?
We take great care in packaging our plants for their journey to you. However, if any items arrive damaged or don’t meet your expectations, please contact our customer care team within 15 days of receipt.

🚚 Delivery & Shipping

What delivery options do you offer?
We offer two convenient shipping options:
Standard Shipping (£12.95): 10-15 days after dispatch via DHL or FedEx – perfect for time-sensitive projects
Free Shipping: 15-25 days after dispatch via EMS on orders over £50 – ideal for planned garden projects
How long does order processing take?
Our gardening experts carefully prepare each order within 1-2 business days. We take this time to ensure your plants and tools are properly packaged for their journey to your garden.
Do you deliver to my location?
We proudly serve gardening enthusiasts worldwide! However, we’re unable to deliver to some remote areas in Asia and other select regions. During checkout, our system will automatically check if we can deliver to your address.
Can I track my order?
Absolutely! Once your order is dispatched, we’ll provide tracking information so you can follow your gardening essentials on their way to your door.

💳 Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all secure and convenient payment options for your gardening investments.
Is my payment information secure?
Yes, we use industry-standard security measures to protect your payment information. Your gardening investment is safe with us.

🔄 Returns & Customer Care

What is your return policy?
Your satisfaction is our priority. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Our customer care team, comprised of fellow gardening enthusiasts, is here to help.
How do I care for my plants when they arrive?
Our plants are carefully packaged for their journey, but we recommend planting or potting them as soon as possible after delivery to ensure they continue to thrive in their new home.
What if I have questions about my plants after they arrive?
Our gardening experts are always happy to help! Whether you have questions about planting, care, or anything else garden-related, we’re here to support your gardening journey.

Still Have Questions?

Our gardening experts are here to help your garden thrive!

📧 Email: [email protected]

📍 Address: 91 Lisle Ln, Ely, GB CH1Y 7BZ

We’re committed to bringing quality gardening products to your doorstep and supporting your growth every step of the way.

Happy Gardening from the Yougarden Team!